embrae one

Policy

Warranty policy

Embrae One includes a 1-year limited warranty against manufacturing defects from the date of delivery, subject to the terms below.

What is covered

  • Manufacturing defects in materials or workmanship under normal use.
  • Proof of purchase (order ID or invoice) is required.
  • Approved cases may be repaired or replaced at Embrae's discretion.

What is not covered

  • Accidental damage, drops, or crushed housings.
  • Liquid ingress into electrical parts or immersion of the main unit/remote.
  • Misuse, unauthorized repairs, or use of unapproved parts/chargers.
  • Normal wear of silicone consumables (valves, seals, cylinders).
  • Cosmetic wear that does not affect function.

How to claim

  1. Complete basic troubleshooting (assembly, valves, cleaning, charge level).
  2. Open a claim via account warranty or contact support with your order number, photos/video, and a short description.
  3. Support confirms eligibility and shares next steps (repair, replacement part, or unit replacement).

Related summary

  • 12-year limited warranty on manufacturing defects
  • Opened hygiene products are not eligible for change-of-mind returns
  • Transit damage and missing items: report within 48 hours
  • Cancel before fulfilment when still eligible

Warranty support overview · Returns and refunds · Contact support